Commercial Collection Services
Business-to-Business Commercial Collections
When a commercial account becomes past due, professional and persistent follow-up can make the difference. NACM South Atlantic provides business-to-business collection services designed specifically for commercial creditors.
Our approach combines personal communication, commercial credit information, public-record research, and experienced collection professionals to help businesses recover past-due accounts while maintaining professional standards.
Commercial Debt Recovery
A Better Way to Collect Business Accounts
Commercial collections are different from consumer collections. Business accounts often involve purchase orders, open-account terms, credit applications, personal guaranties, construction projects, corporate officers, multiple business locations, and other factors requiring a more informed approach.
NACM South Atlantic specializes in business-to-business transactions. We work with companies in industries including construction supply, manufacturing, equipment rental, food service, advertising, pharmaceuticals, distribution, and other commercial markets.
Rather than relying solely on automated letters or scripted telephone calls, our collection process emphasizes personal follow-up, investigation, documentation, and commercial credit information.
Why NACM South Atlantic?
Commercial Credit Experience Behind Every Collection
Collection activity is supported by the resources and experience of an organization focused on commercial credit and accounts receivable.
B2B Focus
Our collection service is designed for commercial accounts and business-to-business transactions rather than general consumer debt.
Personal Follow-Up
We emphasize direct communication and consistent follow-up instead of depending upon an automated series of collection letters.
Commercial Credit Resources
Credit information, public records, corporate research, and other business information can help our collectors better understand the account and the company involved.
Professional Approach
Collection activity is handled professionally with the goal of recovering your receivable while representing your company appropriately.
Prompt Remittance
Collection proceeds are remitted to clients rather than having our contingency fee deducted from the payment before you receive it.
Simple Fee Structure
Our straightforward contingency fee structure makes the cost of commercial collection services easier to understand.
Straightforward Pricing
A Simple Collection Fee Structure
NACM South Atlantic uses a straightforward contingency fee rather
than a complicated tiered collection schedule.
contingency fee on amounts collected
The contingency fee applies to amounts collected during the collection process, including payments made directly to the client.
You Receive the Money Collected
We do not simply subtract our collection commission from your recovered funds before sending the balance.
Our collection fee is invoiced separately. This provides a cleaner accounting trail for your accounts receivable department.
Collection checks are normally issued three times each month to help move recovered funds back to clients promptly.
What Happens After You Place an Account?
Every account is different, but our commercial collection process may include the following steps.
Initial Demand
Collection activity generally begins with a formal demand for payment and review of the account documentation.
Direct Contact
Our collection team follows up personally using appropriate communication methods such as telephone and email.
Business Research
When necessary, we research the business, corporate officers, public records, credit information, and other sources that may provide useful information about the account.
Persistent Follow-Up
Promises, deadlines, payment arrangements, and scheduled contacts are followed closely rather than allowing an account to disappear into an automated collection cycle.
Information Matters
Research That Supports the Collection Process
Understanding the business behind a delinquent account can provide important information for a commercial collector.
Depending upon the circumstances, research may include corporate registrations, public records, business credit information and other sources relevant to the collection effort.
✓ Corporate and officer research
✓ County, state and federal public-record research
✓ Business credit reports
✓ NACM National Trade Credit Report information
✓ Additional research and skip-tracing resources when appropriate
✓ Personal credit information when legally permissible and appropriate, such as circumstances involving a personal guaranty
NACM Member Benefit
10-Day Free Demand Letter
NACM members can take advantage of our 10-day demand letter service before placing an account for full collection.
It can provide an additional opportunity to obtain payment while demonstrating that the account has moved beyond ordinary internal collection activity.
Credit Applications
Can Collection Costs Be Added to the Debt?
In some situations, a creditor’s agreement or credit application may contain provisions requiring the customer to pay collection costs after
default.
Whether collection costs can legally be added to an account depends upon the underlying agreement and applicable law. Businesses should review their credit application and collection-cost provisions with qualified
legal counsel.
Adding a percentage to the original balance is not necessarily the same as recovering the full cost of collection because the collection commission may also apply to the additional amount recovered.
Ready to Place an Account?
Put NACM’s Commercial Collection Experience to Work
If a customer has stopped paying, delayed promises repeatedly, or stopped responding altogether, it may be time to move the account to professional commercial collections.
Frequently Asked Questions
Commercial Collection FAQs
What types of accounts does NACM collect?
NACM South Atlantic specializes in business-to-business commercial accounts, including accounts receivable arising from the sale of goods or services on commercial credit terms.
How much does the collection service cost?
The standard contingency fee described by NACM South Atlantic is 21% of amounts collected during the collection process.
Does NACM deduct its fee before sending my payment?
No. Collected funds are remitted to the client and the applicable collection fee is invoiced separately.
What information should I provide when placing an account?
Helpful documentation may include invoices, statements, credit applications, personal guaranties, purchase orders, correspondence, payment history, contact information, and other records supporting the debt.
Do I have to be an NACM member to use collection services?
Contact NACM South Atlantic for current service eligibility and available member benefits. Certain collection-related services, including the 10-day demand letter, are offered as NACM member benefits.
